Data Operations Lead

The ideal consultant is a senior Healthcare Data Operations/Data Stewardship Lead who has owned the operational lifecycle of patient/CRM data-data quality, patient identity/duplicates, incidents, remediation, production changes, governance, compliance, and monitoring.

• 8-12+ years in Data Operations, Data Quality, Data Stewardship, CRM/Data Management, or production data support.
• Strong healthcare/life sciences experience, particularly with patient, provider, demographic, claims, or other regulated data.
• Hands-on experience with data incident/problem management, RCA, remediation, production support, and coordinating technical/business/vendor teams.
• Experience establishing data quality frameworks, including DQ rules, dashboards, scorecards, alerts, KPIs, SLA monitoring, and observability.
• Strong MDM and patient identity experience-duplicate management, identity resolution, survivorship, matching, demographic corrections, and exception/adjudication workflows.
• Experience acting as a Data Steward / Data Operations Owner, maintaining decision logs, remediation backlogs, governance evidence, and operational controls.
• Experience managing production data changes, impact assessments, approvals, release/change governance, and downstream data dependencies.
• Understanding of data archival, retention, backup/recovery, and regulatory requirements.
• Knowledge of HIPAA, PHI, privacy, audit, and compliance requirements.
• Salesforce Health Cloud or Life Sciences Cloud is a strong advantage, particularly if combined with CRM data operations rather than only Salesforce configuration/development.