Helpdesk Coordinator

Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals.

• Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow on jobs and appointments on systems following operative requests.
• Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out.
• Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases.
• Communicate with site operatives and sub-contractors to ensure jobs are progressed through to completion.
• Coordinate and liaise with sub-contractors obtaining quotes for works and update information onto live portals as required.
• Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals.

• Strong communication skills and the ability to work well in a team
• Good computer skills of using E-mail, Microsoft Word, Excel with attention to detail.

Due to our location in Blackburn, Aberdeenshire, candidates must be able to travel to this location on a daily basis., * Do you have experience providing excellent customer service, either in a face-to-face environment or over the telephone, and can you demonstrate strong communication skills when dealing with customers and colleagues

• Are you confident handling difficult conversations while maintaining a professional and positive approach?
• Do you have experience managing multiple tasks and deadlines simultaneously in a busy office environment?
• Are you comfortable working in a fast-paced environment where priorities can change throughout the day?
• Can you remain calm and organised when dealing with a high volume of emails, telephone calls, and urgent requests?

Experience:

• General office / computer: 1 year (required)

Pulled from the full job description

• Free parking
• Company pension
• On-site parking, Hours of work will be Monday-Friday 8am-5pm with a 1 hour lunch break.

This is a fully office based position.

An Immediate start is available

Candidates should have the permanent right to work in the UK.

Job Types: Full-time, Permanent

Pay: £26,438.80 per year

Benefits:

• Company pension
• Free parking
• On-site parking