Information Technology Support Specialist

We are seeking a Information Technology Support specialist to provide Level 1 and Level 2 technical support for end users, hardware, software, network connectivity, and technology equipment. Performs troubleshooting, deployments, maintenance, field support, and user technology lifecycle activities, ensuring timely resolution and a reliable end-user experience.

• Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, user access, endpoint, and technology-related issues, delivering timely and professional support to employees across corporate offices, remote locations, and operational sites.
• Investigate, troubleshoot, and resolve technical incidents, identifying root causes, evaluating remediation options, testing and implementing solutions, and communicating resolution and next steps to end users.
• Install, configure, deploy, and maintain end-user technology, including Windows, Apple, and Chrome workstations, laptops, monitors, printers, mobile devices, peripherals, VoIP phones, headsets, and other IT equipment.
• Prepare, image, configure, and deploy new and replacement computers and equipment, ensuring devices are configured according to established hardware, security, software, and organizational standards.
• Provide technical support for Microsoft 365, Google Workspace, and approved business applications, assisting users with common application issues, configurations, access, functionality, and troubleshooting.
• Troubleshoot wired and wireless network connectivity, including workstation connectivity, Wi-Fi, VPN, basic network services, and other endpoint connectivity issues; escalate infrastructure or network issues requiring higher-level support.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position., * Provide Level 1 and Level 2 technical support to employees.

• Troubleshoot and resolve hardware, software, network, and access issues.
• Set up, configure, and maintain computers, mobile devices, printers, phones, and other IT equipment.
• Support Microsoft 365, Google Workspace, business applications, Wi-Fi, VPN, and other technology needs., * Respond to and resolve employee IT support requests and technical issues.
• Install, configure, deploy, and maintain computers, devices, and IT equipment.
• Troubleshoot software, hardware, network, Wi-Fi, VPN, and user access issues.
• Document support activities, follow IT standards, and escalate complex issues when needed., We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent relevant professional experience may be considered in lieu of formal education.
• 2-4 years of experience providing technical support in a professional IT environment.
• Experience troubleshooting hardware, software, network connectivity, user access, and endpoint-related issues.
• Experience supporting Windows and/or Apple devices.
• Strong customer service and communication skills.

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

• Compensation: $48,031 - $61,676

Placement within the range is based on licensure level, education, and experience., Beyond the engaging work, you’ll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.

Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.