Dutch-Speaking Technical Customer Support Specialist

Dutch-Speaking Technical Customer Support SpecialistAre you fluent in Dutch with a natural affinity for computer technology, digital hardware, and device troubleshooting? We are seeking detail-oriented, customer-focused professionals to join our technical service desk in Valencia or Barcelona supporting consumer and business clients of a leading global Personal Computing and Printing technology manufacturer.In this role, you will assist Dutch-speaking users with hardware diagnostics, software setup, printing solutions, and warranty management.The RoleTechnical Advisory & Diagnostics: Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries.Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics, driver installations, network/Wi-Fi connection setups, and firmware updates.Warranty & Repair Management: Log hardware defects, process warranty claims, issue return authorizations, and coordinate replacement parts or repair technician dispatches.Documentation & Escalation: Maintain precise ticket records in CRM systems and elevate complex hardware failures or enterprise network issues to Level-2 engineering teams.Working Model & LocationLocation: Valencia or Barcelona, Spain .Work Model: Modern Office-based setupRelocation Support: Full Relocation Package Included (for candidates relocating from abroad).Relocation & Accommodation PackageRelocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.Administrative Setup: Full hands-on assistance with local Spanish administrative proceduresWhat We OfferSalary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training.Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones.Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.RequirementsLanguage Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit .Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices.Soft Skills: Patient communication style, strong structured problem-solving skills, and a customer-first mindset.Shift Availability: Willingness to work standard operational shifts.

Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2). Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit . Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices. Soft Skills: Patient communication style, strong structured problem-solving skills, and a customer-first mindset. Shift Availability: Willingness to work standard operational shifts.

Relocation Support: Full Relocation Package Included (for candidates relocating from abroad). Relocation & Accommodation Package Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period. Administrative Setup: Full hands-on assistance with local Spanish administrative procedures What We Offer Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses. Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training. Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones. Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.