Technical Support Engineer

• Provide exceptional technical support for employees, executives, and key stakeholders.
• Support and maintain endpoint devices, collaboration tools, workplace technology, and core business systems.
• Troubleshoot hardware, software, network, and application issues while driving timely resolution.
• Manage conference room, audio/visual, and video conferencing technologies to ensure a seamless user experience.
• Coordinate hardware deployments, repairs, inventory management, onboarding, and offboarding activities.
• Develop and maintain technical documentation, knowledge base articles, and self-service resources.
• Identify opportunities for automation, process improvement, and operational efficiency.
• Partner with infrastructure, security, and business technology teams on projects and strategic initiatives.
• Participate in on-call support and after-hours maintenance activities as needed.

• 5+ years of experience supporting enterprise technology environments, infrastructure, and end-user computing (macOS and Windows).
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud technologies.
• Experience supporting collaboration platforms such as Google Workspace, Zoom, Slack, Microsoft 365, or similar technologies.
• Experience supporting executive and executive-level users.
• Experience with Zoom administration, audio/video technologies, and conference room support.
• Experience with ticketing and knowledge management platforms such as Zendesk or ServiceNow.
• Experience managing assets, hardware deployments, and lifecycle programs.
• Exposure to AWS, Azure, Google Cloud, or other cloud environments.

Preferred Education & Certifications:

• Bachelor’s degree in related field
• Google Workspace Administrator
• Jamf Certification
• Zoom Administrator / Zoom Rooms
• CompTIA Network+
• Microsoft 365 Endpoint Administrator Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.