Technical Support

This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments., * Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs

• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals
• Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime
• Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance
• Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology

• Experience providing executive or VIP IT support in a corporate environment with strong customer-facing responsibilities
• Working knowledge of Apple devices (macOS, iOS, iPadOS) and Windows environments, including basic troubleshooting and device functionality
• Experience with endpoint management and security tools such as JAMF, Workspace ONE (AirWatch), or similar MDM solutions
• Hands-on experience with Microsoft 365, Teams, and enterprise applications in an end-user support environment
• Ability to manage high-pressure situations with professionalism, maintain composure, and provide proactive communication to executive stakeholders
• Experience supporting AV technologies (conference room setups, Crestron or similar systems)
• Strong troubleshooting skills across hardware, software, and network-related issues with the ability to quickly research and resolve unknown problems Technology Doesn’t Change the World, People Do.®

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