Information Technology Coordinator II, Cockrell School of Engineering

As a top-10 engineering school with the No. 1 program in Texas, the Cockrell School of Engineering at The University of Texas at Austin (UT Austin) has been a global leader in technology innovation and engineering education for over a century. With 11 undergraduate and 13 graduate programs, over 20 research centers and a faculty community that boasts one of the highest number of National Academy of Engineering members among U.S. universities, Texas Engineering has launched some of the nation’s most accomplished leaders and pioneered world-changing solutions in virtually every industry, from space exploration to energy to health care. Situated in the heart of Austin - named “America’s Coolest City” by Expedia and “The Best Place to Live in the U.S.” by U.S. News and World Report - the Cockrell School embodies the city’s innovative spirit. Major companies with Austin campuses, such as Dell, National Instruments, Apple, IBM, Samsung, Google and many others, continue to recruit Cockrell School students at a remarkable rate, launching thousands of successful careers and developing Texas Engineers into industry leaders.

ITG is the primary point of contact for technology support for the Dean’s groups within the Cockrell School of Engineering. ITG also supports several research groups., The Information Technology Coordinator II shares responsibility for sustaining the daily operations of Service Desk & Field Service. Responsible for desktop, laptop, printer and peripheral support. Devotes significant percentage of work schedule to providing technical support on Main campus; as well as at PRC and WPR locations., * Effective handling of Service Desk phone support, web client requests, and in-person customer service requests while accurately notating requests in work order tools to provide professional, courteous, and precise communications to customers.

• Daily hands-on troubleshooting/resolution support of WindowOS, MacOS, networking, printers, peripherals, software, and underlying infrastructure (via remote assistance or on-site).
• Provide rapid front-line knowledgeable assistance in a variety of IT areas (Research Centers, Academic Departments, and Administrative Units to faculty, researchers, staff, and students).
• Direct administration of systems, including setup, configuration, operation, network connectivity, VoIP, security and application installation, update, patching and licensing.
• Help ensure compliance with all governing policy: Federal, State, UT System, Campus, School and funding agency requirements., * Will lift, climb ladders and use power tools daily, frequent bending, pushing/pulling gear, and lifting up to 75 lbs.
• Use of manual dexterity
• Repetitive use of a keyboard at a workstation

Work Shift

• Standard business hours are Monday - Friday 8:00 a.m. to 5 p.m.
• Periodic work outside of normal business hours, to include evenings and weekends, may be required.

Required Materials

• Resume/CV
• Letter of interest
• 3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length., Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

• Knowledge of a broad spectrum of hardware, software, and networking IT components, from system administration to installation, operations, and troubleshooting with MS Windows, Apple, domains, directory and account services, application configuration, user accounts, security systems, protocol layering and much, much more.
• Knowledge of active directory, imaging tools, and remote support tools.
• Excellent customer service and interpersonal skills.
• Effective communications with both technical and non-technical employees.
• Ability to work as part of a team and independently.

Relevant education and experience may be substituted as appropriate., * Deep networking expertise with ability to provide primary support for Engineering’s local area network and coordinate network planning, installations, upgrades and maintenance. Provide primary administration of subnets, VLANs, switches and DNS.

• Linux expertise.
• Articulate and collaborative with the ability to make things happen.
• Imaginative and industrious., A criminal history background check will be required for finalist(s) under consideration for this position., * E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.