IT Technician Team Lead - Western Headquarters - FT

• Oversee and assign support tickets, set priorities, enforce SLA policies, and ensure timely follow up on all requests.
• Provide training and support to technicians on Level I and II software, operating systems, and hardware including PCs, laptops, tablets, phones (including mobile), and printers.
• Handle Level III technical issues and consult with the VP of Technology as needed.
• Administer the mobile device management program.
• Maintain up to date inventory records and visual documentation of technology equipment and setup at each location.
• Annually clean, label, and relabel equipment at remote sites.
• Track and manage inventory of commonly used IT supplies.
• Identify and recommend equipment upgrades to improve operations.
• Ensure timely support for audio/visual equipment such as projectors, TVs, cameras, and similar devices.
• Perform basic network and systems troubleshooting, escalating issues to external vendors when necessary.
• Create and update technical documentation and standard operating procedures in the knowledge base.
• Provide weekend on call support for urgent technology issues.
• Offer performance feedback on IT Helpdesk/Technician staff for performance evaluations.
• Support the VP of Technology in achieving departmental objectives.
• Other duties as assigned by supervisor.

• Associate degree or a minimum of 3 years of experience in technology support, with proven technical proficiency.
• Strong communication, interpersonal, and customer service skills.
• Ability to take initiative, work independently, and manage technical issues with minimal supervision.
• Effective planning, organization, and problem solving abilities.
• Ability to interpret and respond to verbal and written instructions.
• Solid understanding of networking concepts and topology.
• Ability to perform under pressure and meet deadlines.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver’s license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.