IT Systems Specialist

The IT Systems Specialist is a hands-on, foundational hire responsible for the day-to-day technology backbone of Intent Clinical. This role provides front-line IT support for a remote, nationally distributed team, while also serving as the primary administrator of the systems, CRM, EMR and others, that power Service Delivery, Account Management, and Business Development. This is a dual-focus role: part technical support, part systems builder. You’ll be the person staff turn to when something isn’t working, and the person who designs and implements the workflows, automations, and configurations that let the business scale. You are comfortable translating technical concepts clearly for non-technical staff seeking solutions within the technical framework. You will report to the Director of Operations, who retains ownership of strategy and security decisions, which you will translate into practical solutions.

What you’ll do:

• Partnering with the Operations team to build and manage Intent Clinical’s technology infrastructure, IT Helpdesk, and protocols that power a growing nationally distributed, remote-first team.
• Provide product management capabilities for the technology roadmap through establishing and monitoring platforms, systems and tools that support business operations and care delivery and resolving issues that arise.
• Identify recurring issues and proactively implement fixes, automation, or self-service tools to reduce overall support burden.
• Supporting CRM (Salesforce) operations and other record systems through dashboards, workflows, and problem solving.
• Evaluating, piloting, and advising on emerging technologies including AI; building best practices as adoption scales.
• Support company adoption of the SOC 2, HITRUST and HIPAA framework across all systems, devices, and platforms through data protection policies, access controls, encryption standards, risk analysis and audit trails.
• Conduct regular staff training to maintain a culture of compliance.
• Enhance helpdesk processes and serve as the organization’s IT Helpdesk, triaging, troubleshooting, and resolving tickets for a remote team across multiple time zones.
• Support the organization’s Microsoft 365 environment, including Azure AD/Entra ID, Exchange Online, SharePoint, productivity applications, and Teams.
• Maintain and enhance existing IT onboarding/offboarding protocols and device management standards.
• Research and act as point of contact for external vendors or contractors for specialized technology support or security issues.
• Partner with finance on the IT budget with a growth-stage mindset.

Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.
• Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance.
• 2+ years of experience with a CRM, Salesforce preferred.
• Experience implementing and maintaining compliant systems (such as SOC 2, HITRUST, and HIPAA) in a healthcare or behavioral health environment.
• Demonstrated interest and experience with AI tools in a professional setting, with the judgment to know when to trust, verify, or build review steps around their output.
• Strong experience with cloud-based systems, endpoint management, and SaaS platform administration.
• Exceptional judgment around data privacy, security protocols, and the handling of sensitive client information.
• A proactive, solutions-oriented mindset.
• Strong communication skills with the ability to translate technical concepts clearly for non-technical staff while remaining professional.
• Highly self-directed; comfortable working with other non-technical departments or vendors for technology needs.

Nice to have (not required):

• Experience supporting clinical or care delivery operations.
• Experience with Salesforce.
• Relevant certifications (e.g., CompTIA Security+, Microsoft 365 Certified, ITIL Foundation).
• Experience collaborating with outsourced IT/MSP relationships to supplement internal capacity.
• Familiarity with AI governance or AIOps/MLOps concepts as they relate to IT operations., Do you have at least 2 years of experience in IT systems and support?* Please describe your experience with CRMs like Salesforce. What experience do you have working within a security or compliance framework such as SOC 2 or HITRUST? What was your role in supporting or implementing controls, gathering evidence, and working through an audit?

What we’ll bring:

• Flexible work environment, with primarily remote work.
• Collaborative and supportive culture focused on your personal and professional growth.
• Health, dental, FSA plan, and matching 401K plan.
• Wellness incentives of up to $500 annually.
• Monthly phone stipend.
• This position is eligible for a year-end performance bonus., Invitation for Job Applicants to Self-Identify as a U.S. Veteran
• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Intent Clinical offers a continuum of services to guide individuals and families through the behavioral health industry by providing concierge-level care, identifying suitable treatment and aftercare options, and assist in creating and implementing sustainable recovery plans. We help address the needs of those struggling with behavioral health issues including substance use disorders, mental health issues, eating disorders, and mood and personality disorders. We also support individuals on the autism spectrum, aging adults with dementia and young adults who are struggling with transitions to independence.