Level 1 Help Desk Technician

Arc Technologies

United States

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Microsoft Windows Apple Mac Systems Business Software Dynamic Host Configuration Protocol Monitoring of Systems Issue Tracking Systems Virtual Private Networks (VPN) Networking Basics TCP/IP Wi-Fi Technology Network Routers Software Troubleshooting

+4 more

Information Technology Patch Management Laptops User Accounts

Job description

The Level 1 Help Desk Technician provides first-line technical support to clients, responds to

service tickets, troubleshoots IT issues, and escalates complex problems to senior engineers. This is an entry-level position with oportunity to learn.

Key Responsibilities

Respond to support tickets, phone calls, and email requests
Troubleshoot Windows, macOS, and business applications
Support Microsoft 365, email, printers, and user accounts
Configure workstations, laptops, and mobile devices
Assist with patch management and monitoring tools
Troubleshoot basic networking issues (WiFi, VPN, routers, switches)

Requirements

1-3 years IT support experience
Windows 10/11 troubleshooting
Microsoft 365 support
Basic networking knowledge (DNS, DHCP, TCP/IP)
Experience with a ticketing system
Strong troubleshooting and customer service skills
Valid driver’s license

Preferred Qualifications

MSP experience
Experience with ConnectWise or similar PSA tools
Experience with RMM platforms
CompTIA A+ or Network+ certifications
Experience supporting Apple/macOS devices

About the company

ARC Technologies is an IT Services Provider (ITSP) serving businesses across Central Florida. We provide proactive Managed IT support, cybersecurity, cloud services, and network infrastructure solutions.