IT Network Technician

• We serve as the first point of contact for IT assistance to our store network and head office.
• We provide 1st line support, diagnosing hardware and software faults and resolving technical and application problems.
• We liaise with end users to ensure issues are resolved.
• We provide helpdesk support for a variety of back office applications.
• We install and configure computer hardware, operating systems, and applications.
• We set up new hardware and recycle old hardware.
• We approve permission change requests and manage starters and leavers.
• We assist with support of Active Directory.
• We ensure licences are assigned and renewed as needed.
• We assist with the roll-out of new applications.
• We liaise with external contractors and suppliers as needed.
• We support hardware such as PCs, laptops, printers, photocopiers, and office moves.
• We manage users and the user environment, including application management, network environment, PC, and desktop support.
• We support and administer Microsoft 365 services, including email, file sharing, and collaboration tools.
• We troubleshoot issues relating to Microsoft Exchange Online, Microsoft Teams, and Microsoft OneDrive.
• We support onboarding and offboarding of staff, including device setup and access provisioning.
• We monitor and respond to IT support tickets in a timely manner.
• We maintain IT equipment including printers, workstations, and peripherals.

Technologies:

• Active Directory
• Azure
• Cisco
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• PowerShell
• SharePoint
• VMware
• Veeam
• Windows
• Cloud
• REST

• We need someone who can prioritise their own workload, adapt to changing issues, and build rapport across the business.
• We are looking for a friendly, approachable person with effective communication and interpersonal skills.
• We need strong problem-solving ability and excellent attention to detail.
• We require experience in Office 365 administration and support.
• We require experience supporting Windows 10 and 11.
• We require experience with Active Directory, Azure, and Exchange administration.
• We require experience with new user setups and mailbox creation.
• We need basic networking knowledge, including TCP, DNS, DHCP, and Wi-Fi.
• We require experience with IT ticketing systems and documentation tools.
• We value knowledge of PowerShell scripting.
• We require previous experience in an IT support or IT technician role.
• We require a Bachelors or Masters degree in Computing, or equivalent experience.
• We require at least 2 years experience in a technical support role.
• We require a strong understanding of Exchange Online, SharePoint, and OneDrive.
• We require experience with Active Directory and Azure AD.
• We require a full UK driving licence, as travel to other sites is required.
• Desirable experience includes Veeam backup, Cisco Meraki router and switch configuration, and VMware.

We are expanding our IT Department and are looking for a new Network Technician to join our team. The role is based onsite at our Head Office on the edge of the City Centre, with occasional travel and overnight stays required. We offer staff discounts, healthcare cash plans, a company pension scheme, life cover, access to our well-being platform with a 24-hour helpline, discounts on hundreds of high street and online brands, role-specific training and development, proactive internal promotion, paid breaks, and free tea and coffee. We are Machine Mart, the UKs leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business, we are continuing to grow following recent success.