NOC Administrator

Monitor Operational Technology (OT) systems for alarms and incidents to ensure system availability and reliability.

• Provide first-level support and basic troubleshooting for critical OT environments.
• Escalate complex issues to engineering teams as required.
• Use monitoring and alerting tools to track system performance and identify issues.
• Respond to and document incidents, resolutions, and operational procedures.
• Diagnose and resolve basic system, network, and application problems.
• Collaborate with technical teams, following escalation processes and maintaining effective communication.
• Work rotating shifts, including nights, weekends, and holidays, to provide 24/7 support.
• Apply knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching) in support tasks.
• Leverage familiarity with OT systems such as SCADA, PLCs, and HMIs.
• Maintain accurate records and documentation for incidents and troubleshooting activities.
• (Preferred) Support OT cybersecurity efforts, Windows Server administration, OT infrastructure maintenance, and industrial control systems.
• (Preferred) Utilize relevant certifications (e.g., CompTIA Network+, CCNA, ISA/IEC 62443)., SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up-time, provide system performance analysis, and troubleshooting fo…
• 16 hours ago +

Associate’s degree in a technical field or equivalent experience.

• Experience in a NOC, Operations Center, or similar technical support setting.

• Strong verbal and written communication, documentation, and teamwork skills. Additional Notes:

• Ability to work rotating shifts, including nights, weekends, and holidays, is required.
• LinkedIn profile required for candidate submission.