User Support Analyst

The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365.

Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts.

Experience

Resolve routine and non-routine hardware, standard software, local applications problems with the aid of technical resources

3 years

Adhere to state security standards to protect the PCs and network environment

3 years

Image devices in accordance with DEQ and DIT policies.

3 years

Provide accurate information to users on IT products and services.

3 years

Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.

3 years

Communicate with other technical resources; Tier II/III, peers, vendor support

3 years

Work on-site with customers

3 years

Skills: Analysis Skills, Asset Management, Best Practices, Customer Support/Service, Desktop PC, Information Systems/Technology IS/IT Administration, Inventory Management, Microsoft Windows Operating System, Network Administration/Management, Operations Processes, Resource Leveling, Technical Support