Information Technology Operations Analyst

• Provide second-line user and administrative support for IT systems, applications and infrastructure.
• Diagnose and resolve hardware, software, operating system, network and peripheral-related issues.
• Provide technical guidance to users and management regarding IT issues, requests and best practices.
• Configure, install, deploy and support PCs and related peripherals.
• Configure, deploy and support desktop management tools and services.
• Implement and support network operating systems, infrastructure services and local server environments.
• Support local manufacturing systems and associated business applications.
• Perform routine maintenance and troubleshooting across relevant hardware, software and systems.
• Monitor and complete daily backup activities in accordance with established procedures.
• Develop and maintain desktop, server, backup and disaster recovery procedures.
• Assist management with the development of desktop support and local server strategies.
• Maintain knowledge of departmental applications and the broader PC/LAN computing environment.
• Coordinate technology implementations, upgrades and rollouts.
• Assist with equipment forecasting, planning and purchasing.
• Perform system analysis and prepare utilization or operational reports as required.
• Record incidents, requests and support activities accurately within the Service Desk system.
• Identify opportunities to improve service quality, efficiency and operational effectiveness.
• Support IT risk assessments and contribute to remediation activities.
• Collaborate with global IT teams, vendors and business stakeholders to resolve technical and operational issues.
• Provide occasional out-of-hours and public holiday support when required.

Technologies:

• Hardware
• Support
• LAN
• Network
• Security
• Windows

• Associate degree, diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.
• Current and relevant professional IT certification.
• At least four years of experience providing second-line desktop and end-user support.
• At least four years of experience supporting PC applications, operating systems, hardware and peripherals.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience supporting desktop management tools, local servers and networked environments.
• Ability to interpret technical documentation and use diagnostic tools to resolve hardware and software issues.
• Experience supporting technology within a manufacturing, laboratory, Life Sciences or similarly regulated environment is an asset.
• Understanding of backup, disaster recovery and IT risk-management practices.
• Strong analytical, troubleshooting and decision-making skills.
• Excellent follow-up, organizational and documentation skills.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively within a team.
• Willingness and ability to provide occasional out-of-hours and public holiday coverage.

We are Systematix, a global consulting and resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We are supporting one of our key Life Sciences clients, a global leader with operations and employees around the world, in hiring a hands-on IT Operations Analyst to support the reliability, security and day-to-day operation of its IT environment. This is a six-month onsite contract in South East England. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer. Our team values high-calibre consulting solutions and a solutions-focused, people-driven approach.