E-commerce Operations & Project Manager

This role is responsible for launching and operating our online store while ensuring smooth integration with our in-store operations. You will manage outside Shopify developers and contractors, coordinate product catalog setup, and ensure inventory and order workflows work correctly between Lightspeed and Shopify.

This is a hands-on operational role. You do not need to be a full-time developer, but you must be comfortable working with technical vendors and managing an e-commerce build.

Key Responsibilities

E-commerce Launch & Project Management

• Manage the Shopify store build from planning through launch
• Coordinate external Shopify developers, designers, and contractors
• Create and manage project timelines, task lists, and milestones
• Review deliverables and ensure work meets quality standards
• Track budget and manage vendor invoices

Lightspeed + Shopify Integration

• Oversee Lightspeed product and inventory sync with Shopify
• Test inventory accuracy, order flow, and returns processes
• Ensure pricing, tax, shipping, and promotions are configured correctly
• Document workflows for store staff and internal operations

Product Catalog & Merchandising

• Manage product uploads, categories, tags, and collections
• Ensure product pages are accurate, clean, and customer-friendly
• Coordinate product photography, descriptions, and key attributes
• Support merchandising strategies (best sellers, new arrivals, bundles)

Store Operations & Ongoing Management

• Monitor daily order flow, customer issues, and fulfillment
• Work with store staff to ensure online orders are handled properly
• Manage app tools (reviews, loyalty, email marketing, search, etc.)
• Track site performance and report on key KPIs (traffic, conversion, AOV)

Optimization & Growth Support

• Coordinate promotions, sales, and seasonal campaigns
• Identify conversion improvements and work with contractors to implement them
• Support SEO basics and site content organization
• Recommend improvements based on customer behavior and analytics

• 2+ years of experience in e-commerce operations, e-commerce project management, or online retail
• Experience working with Shopify (managing store operations, apps, or builds)
• Strong organizational skills and ability to manage multiple priorities
• Experience working with external developers/agencies (outsourced work)
• Comfortable working with large product catalogs (1,000+ SKUs; 5,000+ preferred)
• Strong attention to detail (inventory, pricing, product data accuracy)

Preferred Qualifications (Nice to Have)

• Experience with Lightspeed POS (Retail)
• Experience launching an online store for a physical retail business
• Understanding of product catalog management and variant setup
• Familiarity with e-commerce analytics (Shopify Analytics, GA4)
• Basic understanding of SEO and merchandising best practices
• Beauty, fashion, or specialty retail experience

Skills & Traits

• Strong communicator who can work with both technical vendors and store staff
• Comfortable making decisions and solving problems quickly
• Highly organized, process-driven, and detail-oriented
• Can manage contractors without being overly dependent on them
• Business-minded and customer-focused