CRM Business Solution Architect

The CRM Business Solution Architect is responsible for designing, integrating, and overseeing scalable technology solutions that align with business strategy and operational needs. This role serves as a strategic bridge between business stakeholders and technical teams, ensuring that CRM systems are secure, efficient, cost-effective, and future-ready.

The CRM Business Solution Architect leads solution design across applications, infrastructure, data, and integrations while ensuring alignment with enterprise architecture standards, cybersecurity requirements, and organizational goals.

Key Responsibilities

Solution Design & Architecture

• Design end-to-end technology solutions that meet business requirements, performance standards, and scalability needs
• Develop solution architecture diagrams, technical specifications, and implementation roadmaps
• Evaluate and recommend platforms, tools, and technologies aligned with enterprise architecture principles

Business Partnership

• Partner closely with business leaders, product owners, and functional teams to understand requirements and translate them into technical solutions
• Serve as a trusted advisor to stakeholders, balancing business priorities with technical feasibility, effort and risk
• Support digital transformation initiatives and continuous improvement efforts

Technical Leadership

• Provide architectural guidance and oversight to development, infrastructure, and vendor teams
• Guiding developers and admins on when to use Flow vs. Apex vs. LWC.
• Managing API limits and choosing the right integration pattern (Real-time, Batch, or Event-driven)
• Ensure solutions adhere to security, data privacy, and compliance standards
• Review and approve technical designs, integrations, and system changes

Integration & Systems Alignment

• Architect integrations between enterprise systems (ERP SAP, HRIS, CRM, cloud platforms, CPQ)
• Ensure consistency and interoperability across platforms and environments
• Support cloud, hybrid, and on-prem solutions as required

Governance & Standards

• Define and maintain architecture standards, best practices, and documentation
• Participate in architecture review boards and change management processes
• Documenting the “Why” behind architectural decisions to ensure future maintainability
• Identify technical debt and recommend remediation strategies

Vendor & Project Support

• Evaluate third-party vendors and solution providers (AppExchange)
• Support RFPs, vendor selection, and contract reviews from a technical perspective
• Partner with project managers and project owners to ensure solutions are delivered on time and within scope

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field (Master’s preferred).
• Salesforce Certified Application Architect or System Architect

Experience

• 7+ years of progressive IT experience with at least 3-5 years in a Solutions Architect or equivalent role
• Deep expertise with Sales Cloud
• Experience designing enterprise-level solutions across applications, infrastructure, data, and integrations
• Proven experience working in complex, cross-functional environments

Technical Skills

• Strong knowledge of AgentForce, Mulesoft and Sales Cloud environment

Cloud platforms (AWS, Azure, or GCP)

• Application architecture and system integrations, Aerospace and Defense, Application Programming Interface (API), Architectural Services, Best Practices, Business Architecture, Business Operations, Business Solutions, Business Strategy, Change Management, Cloud Computing, Computer Science, Continuous Improvement, Contract Review, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, DNA, Documentation, ERP (Enterprise Resource Planning), Electrical Components, Enterprise Architecture, HRIS/HRMS, Hybrid Cloud, Information Technology & Information Systems, Internet Security, Interoperability, Military, Multiplatform/Cross-Platform, Privacy Controls, Project/Program Management, Regulatory Compliance, Request for Proposals (RFP), Risk, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Semiconductors, Software Design, Systems Engineering, Technical Leadership, Technical/Engineering Design, Telecommunications, Time Management, Vendor/Supplier Selection

Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world’s most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.

Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com.

Do you want to help us build the DNA of tech.? Vishay is currently seeking applicants for a CRM Business Solution Architect.