Technology Support Technician

• Provide IT support via telephone, email, instant messaging, remote support tools, and face-to-face.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, maintain, and remove IT hardware and software.
• Escalate complex issues to senior support teams where required.
• Record and update support requests accurately.
• Ensure IT and audio-visual equipment remains operational and available for users.
• Carry out routine testing, diagnostics, and fault-finding activities.
• Deliver excellent customer service and maintain high levels of user satisfaction.
• Work collaboratively with colleagues and stakeholders to resolve technical issues efficiently.

• Previous experience in an IT support, service desk, or technical support environment.
• Good knowledge of desktop hardware, software applications, operating systems, and network connectivity.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Strong organisational skills and the ability to prioritise workload effectively.
• Experience delivering excellent customer service in a professional environment.

Qualifications

• Level 2 qualification (or equivalent) and/or relevant professional experience.
• Willingness to learn new technologies and maintain technical knowledge.

• £13.45 per hour.
• Full-time hours.
• Opportunity to gain valuable experience within a professional IT support environment.
• Ongoing support from Blue Arrow throughout the assignment.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.