IT Technician

Health Choice Network is seeking an experienced IT Technician to provide advanced technical support for end users, Microsoft 365 services, endpoint devices, and core IT systems. This role serves as an escalation point for technical issues, supports daily IT operations, and helps maintain a reliable, secure, and efficient technology environment.

The ideal candidate is customer-focused, technically skilled, and experienced supporting Windows environments, Microsoft 365, endpoint management, and user access administration.

Key Responsibilities

• Provide Tier 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, Microsoft 365, and connectivity issues.
• Support user account administration in Active Directory, Entra ID, and Microsoft 365.
• Deploy, configure, and support endpoint devices using Intune, Autopilot, and related management tools.
• Install, configure, and support Windows operating systems and business applications.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with workstation imaging, software deployment, and device lifecycle management.
• Troubleshoot network connectivity issues involving VPN, DNS, DHCP, TCP/IP, and wireless networks.
• Participate in endpoint security, patch management, and vulnerability remediation activities.
• Support onboarding and offboarding activities, including hardware deployment and access provisioning.
• Maintain technical documentation, knowledge base articles, and asset records.
• Collaborate with internal teams, vendors, and third-party support providers to resolve issues.
• Assist with ticket triage, escalation management, and root cause analysis.
• Participate in after-hours support and maintenance activities as needed.

• Associate degree, Bachelor’s degree, or equivalent work experience in Information Technology or a related field.
• 3+ years of IT support, help desk, desktop support, technical support, or systems support experience.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Experience with Active Directory and Entra ID.
• Experience using Intune or other endpoint management solutions.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Knowledge, Skills & Abilities

• Strong technical troubleshooting and analytical skills.
• Knowledge of Microsoft 365 administration and endpoint management.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and documentation skills.

• 100% Employer-Paid Medical Insurance - Comprehensive medical coverage at no cost to employees enrolled in one of our health plans.
• Annual $1,500 HSA Contribution - Additional support to help manage healthcare expenses.
• Generous Paid Time Off (PTO) - Take the time you need to rest, recharge, and maintain work-life balance.
• 403(b) Retirement Plan with Employer Contribution - Invest in your future with retirement savings support.
• Professional Development & Education Assistance - Grow your skills through ongoing learning, certifications, and educational opportunities.
• Collaborative and Supportive Team Environment - Work alongside experienced professionals in a mission-driven organization.
• Meaningful Work - Help support healthcare organizations that provide essential services to communities across the country.

Disclaimer

At this time, Health Choice Network is unable to employ individuals who reside or work in California. Applicants must reside and perform work in an approved state at the time of hire and throughout employment.

At Health Choice Network, you’ll have the opportunity to support a mission dedicated to improving community health while helping ensure the organizations we serve have the technology and support needed to deliver quality healthcare services. You’ll work alongside a collaborative team and play a key role in supporting the systems that power healthcare operations.