Technical Program Manager - Change & Release , EMEA

Nike’s Global Technology team is looking for a Change and Release Manager to join the FAST TPM Change & Release team. In this role, you will be responsible for executing end-to-end change and release management processes that ensure the safe, reliable delivery of technology changes into Nike’s production environments.

You are a detail-oriented, process-driven professional who thrives in a complex, cross-functional environment. You bring a solid understanding of change and release management fundamentals and are ready to put that knowledge to work across enterprise-scale technology programs. You are collaborative by nature - comfortable coordinating across development, operations, testing, and business teams to deliver successful outcomes.

WHO WILL YOU WORK WITH:

You will work closely with development, operations, testing, and business teams across Nike’s Global Technology organization. You will coordinate with cross-functional technology stakeholders and partner with senior members of the Change & Release team to grow your expertise. You will report to a Lead or Manager within the FAST TPM Change & Release team.

WHAT WILL YOU WORK ON:

• Execute the change management lifecycle for assigned engagements, coordinating across development, operations, and other cross-functional teams to ensure changes are built, tested, and implemented according to plan.
• Review changes for risk, production system impacts, and air traffic control.
• Set up and maintain change templates and services (CI/CD, Routine, Models) with senior peer review.
• Conduct retrospectives and drive continuous improvement within the engagement area.
• Monitor KPIs for assigned engagements to drive change rigor and standards.
• Communicate change status and progress to stakeholders, with oversight from senior team members.
• Lead release planning for standard-complexity engagements - defining scope, schedule, and objectives with oversight from senior team members.
• Identify and manage release dependencies; proactively identify risks and develop mitigation strategies, including rollback plans.
• Validate that releases are thoroughly tested before deployment; define success criteria and ensure environments are properly configured.
• Develop detailed deployment plans including step-by-step instructions, rollback procedures, and Hypercare criteria.
• Oversee deployment execution and monitor post-release performance and stability against defined success criteria.
• Communicate release expectations, risk analysis, and air traffic control during PI Planning and across holiday periods.

• Bachelor’s degree required; 2-4 years of directly relevant work experience in change management, release management, technical program management, or a related field. Equivalent combinations of education and experience will be considered.
• Demonstrated understanding of change and release management fundamentals, including the change lifecycle and risk management.
• Experience coordinating technology changes across multiple cross-functional teams.
• Strong organizational skills with the ability to manage multiple concurrent workstreams.
• Proactive risk identification skills - curious and thorough in understanding change scope, impacts, and dependencies.
• Clear, concise communication skills with the ability to effectively convey status and progress to diverse stakeholders.
• Ability to work independently with limited support once established in an engagement.
• Agile mindset with the ability to adapt in a fast-paced, constantly evolving environment.
• Ability to analyze and interpret program and team operational data to support decision-making.
• Experience with ITSM tooling (e.g., ServiceNow) and Agile project management tools (e.g., Jira) preferred.
• Comfortable facilitating and participating in technical discussions with development, operations, and stakeholder teams.