IT Infrastructure Engineer

Euro Auctions conducts unreserved auctions of industrial plant, construction equipment and agricultural machinery on a global basis with sites in the UK, Europe, UAE, Australia, US and Canada. We are the market leader in Europe, holding more sales and selling more lots per sale than any other auction house., * Provide day-to-day technical support to the Group IT Manager and wider IT team across global operations.

• Assist with the implementation and support of technical infrastructure projects, including on premise virtual servers and cloud solutions including Azure.
• Provide technical and operational support for the VMware hosting platform across global sites.
• Support and maintain Windows Server environments, including Domain Controllers, Microsoft 365, SQL, CRM, SharePoint, Ericom, Datto Backups and IIS.
• Assist with Firewall, site-to-site VPN, internet and wireless network configuration and troubleshooting.
• Support the maintenance and development of LAN/WAN infrastructure and security controls, including antivirus & SOC solutions.
• Assist with network monitoring, troubleshooting and the implementation of improvements and upgrades.
• Provide operational support for disaster recovery, backup, replication and recovery systems.
• Provide technical support for Windows 11, Linux and end-user devices.
• Support company hardware including PCs, laptops, printers, scanners, projectors, mobile devices, audio/visual equipment and Wi-Fi.
• Provide support for non-Microsoft and web-based applications.
• Assist with the management and maintenance of the company’s VoIP telecommunications systems.
• Provide technical support during auctions and assist with the IT requirements of auction operations.
• Provide day-to-day support through the IT service desk, ensuring issues are logged, investigated and resolved or escalated as appropriate.
• Assist with IT asset management, system maintenance, documentation and general infrastructure administration.
• Work closely with the wider IT team to maintain reliable, secure and efficient IT services across the Group.

The ideal candidate will have experience in IT infrastructure support, with a good understanding of servers, networks, Microsoft technologies and security systems. They will be a practical problem solver with strong analytical and troubleshooting skills, strong project management skills, a willingness to learn and the ability to work effectively as part of a global IT team., The ideal candidate will have experience in IT infrastructure support, with a good understanding of servers, networks, Microsoft technologies and security systems. They will be a practical problem solver with strong analytical and troubleshooting skills, a willingness to learn and the ability to work effectively as part of a global IT team., * 3+ years’ experience in an IT Infrastructure, Systems Administration, Infrastructure Engineer or similar technical role.

• Practical experience supporting Windows Server environments, including Active Directory and Domain Controllers.
• Good working knowledge of Microsoft 365 and Microsoft technologies.
• Experience supporting and troubleshooting LAN/WAN networks, TCP/IP, DNS and DHCP.
• Understanding of Firewalls, VPNs and network security/SOC.
• Experience providing technical support across hardware, software and end-user devices.
• Experience with backup, disaster recovery and system recovery processes.
• Good troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Ability to manage and prioritise multiple support requests and escalate complex issues appropriately.
• Strong communication skills and the ability to work effectively with both technical and non-technical users.
• Full UK driving licence, or equivalent, if travel between sites is required.
• Willingness to work occasional additional hours to support auction operations and critical IT requirements, where required.

• Competitive rate of pay.
• 30 days annual leave + additional days for long service.
• Christmas Shutdown.