SeniorSystems Support Engineer

Dawar Consulting, Inc.

Pleasanton, CA, United States

4 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$164,320.0

Working hours

Regular working hours

Job source

www.careerbuilder.com

Tech stack

Systems Engineering CompTIA Network+ Dynamic Host Configuration Protocol Domain Name System (DNS) IP Addressing Subnetting Virtual Private Networks (VPN) Network Security Network Architecture Network Connections Routing Network Administration

+15 more

System Software TCP/IP Transmission Control Protocol (TCP) Virtual Local Area Networks Network Switches Network Routers Computer Networking Systems Connectivity Problems Firewalls (Computer Science) Information Technology Network Support Fortinet Firewall Services Module Cisco Servicenow

Job description

Install, relocate, deinstall, qualify, and perform preventive maintenance and repairs on laboratory instruments and systems.
Troubleshoot instrument hardware, software, and network connectivity issues and perform root-cause analysis.
ManageIP addressing and connectivity for networked laboratory instruments.
Configure and troubleshoot Fortigate firewalls, VLANs, switches, routing,DNS/DHCP, and related network infrastructure.
Provide onsite and remote IT/networking support for R&D and laboratory environments.
Manage service requests and coordinate/triage issues through ServiceNow.
Document service, maintenance, and qualification activities accurately in equipment management systems.
Execute and support IQ/OQ qualification activities and work within applicableFDA/ISO requirements.
Provide technical guidance and training to team members as expertise develops.

Requirements

Associate degree in Electrical/Electronic Engineering, Computer Science,IT/Networking, or equivalent experience.
5+ years of experience supporting medical/laboratory equipment and/or networked systems in R&D, hospital, or clinical laboratory environments.
Hands-on experience with IP addressing/subnetting, VLANs, switches, routers, and firewalls.
Direct experience configuring and troubleshooting Fortigate or similar firewall/network security appliances.
Working knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

Networking certification such as CCNA, Network+, or Fortinet certification., Biology, Biotech and Pharmaceutical, CCNA - Cisco Certified Network Associate, Clinical Laboratory, CompTIA Network+, Computer Science, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Electrical Engineering, Electronic Engineering, Firewalls, Hospital, IP Addressing, ISO (International Organization for Standardization), Identify Issues, Laboratory Equipment, Maintenance Services, Medical Equipment, Network Administration/Management, Network Connectivity, Network Routers, Network Security, Network Support, Network Switching, Network System Software, Network Systems, Preventative Maintenance, Problem Solving Skills, Process Validation, Research & Development (R&D), Root Cause Analysis, ServiceNow, Subnetting, Systems Administration/Management, Systems Engineering, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Support, Technical Training, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Willing to Travel