Systems Software Specialist

The incumbent has a crucial role in delivering new technology initiatives within a collaborative team environment. Responsibilities include evaluating project requests to ensure alignment with the agency’s technical standards, coordinating with business stakeholders, vendors, and IT partners, configuring required infrastructure components, and producing thorough technical documentation. These materials serve as essential reference guides for the Maintenance and Support team as they manage ongoing operations for implemented solutions. A major role is the administration and advancement of the agency’s Microsoft Azure cloud environment. Azure is central to the agency’s long term technology strategy as we continue migrating workloads that support critical health and social service programs., Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Installs, maintains, modifies, diagnoses and debugs the software which controls an enterprise computing environment, including the operating system, databases, telecommunications and security functions.
• Identifies degradation of system performance and takes corrective action to bring performance in line with established benchmarks.
• Develops, implements and monitors policies and procedures associated with enterprise information technology architecture and monitors levels of compliance.
• Plans for projected software requirements and increased hardware and storage capacity.
• Acts as team lead with other technical staff to resolve database and operating system software problems by assigning and reviewing work and providing training, technical assistance and guidance.
• Provides technical consulting services on an intra and inter agency basis.
• Analyzes application programs, database routines and web service calls for efficient operation.
• Evaluates hardware and software and makes recommendations for purchase.
• Writes reports such as monthly progress, product performance, status, response time, capacity, etc.
• May be responsible for insuring the creation of back-up data and archival storage.
• May be responsible for data processing security, employing encryption and audit functions.

• Possess a minimum of 3 years of experience in cloud platforms, consoles, pricing and services (preferably in Azure, AWS and GCP)., Applicants must have education, training and/or experience demonstrating competence in each of the following areas: 1. Six months experience in planning, configuring, and administering enterprise computer system software, hardware and related components which includes performance optimization, utilization and monitoring; information security; and component connectivity. 2. Three years experience in planning and implementing infrastructure upgrades for enterprise computer system software and database management systems. 3. Three years experience in information systems analysis and design. 4. Three years experience in developing information technology policies or procedures.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.