IT Deployment & Configuration Technician

We are seeking an IT Deployment & Configuration Technician to support equipment deployment, inventory management, and end-user device configuration. This role combines hands-on logistics responsibilities with technical support and training duties, making it ideal for someone who enjoys both technology and process improvement.

The position is approximately 40% inventory and logistics and 60% device configuration, technical support, and user training. Key ResponsibilitiesInventory & Logistics

• Receive, inspect, and organize incoming shipments of IT equipment
• Maintain accurate inventory records and staging areas
• Coordinate equipment distribution and deployment activities
• Identify and report damaged, missing, or incorrect shipments
• Support asset tracking and lifecycle management processes

Device Configuration & Deployment

• Image, configure, and deploy desktops, laptops, and other endpoint devices
• Perform basic troubleshooting and issue resolution
• Assist with hardware installations and workstation setups
• Document deployment procedures and technical processes
• Ensure equipment is properly configured before delivery to end users

Training & Support

• Assist in onboarding and training new technicians and team members
• Explain technical processes in a clear, easy-to-understand manner
• Develop and maintain process documentation and knowledge resources
• Provide support for common end-user technical issues

Process Improvement

• Identify workflow inefficiencies and recommend improvements
• Help standardize deployment and inventory procedures
• Contribute ideas that improve quality, accuracy, and operational efficiency

• Strong attention to detail and commitment to quality
• Ability to lift and move IT equipment
• Excellent organizational and communication skills
• Ability to troubleshoot problems and think critically
• Comfortable working in both warehouse and technical environments
• Willingness to train, mentor, and assist others

Preferred Experience

• Inventory management, shipping/receiving, or warehouse operations
• IT support, desktop support, help desk, or hardware deployment experience
• Experience imaging and configuring Windows devices
• Customer service, training, tutoring, or mentoring experience
• Basic networking or systems administration knowledge
• Technical certifications are a plus but not required

Ideal Candidate

The successful candidate is someone who:

• Takes initiative and looks for ways to improve processes
• Enjoys solving problems and understanding root causes
• Can explain technical concepts to non-technical users
• Values accuracy and quality over shortcuts
• Learns quickly and adapts to changing priorities
• Demonstrates a history of growth, increased responsibility, or leadership, * Ability to lift and move equipment as required
• Reliable transportation
• Valid driver’s license preferred

Preferred Qualifications:

• IT certifications
• Warehouse or logistics experience
• Customer-facing support experience
• Active security clearance (if applicable), Asset Management, Communication Skills, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Distribution Management, Documentation, Driver’s License, Hardware Installation, Help Desk, Identify Issues, Inventory Management, Inventory Reports, Laptop PC, Logistics, Mentoring, Microsoft Windows System Administration, Network Administration/Management, Network Systems, Onboarding, Operational Strategy, Operational Support, Organizational Skills, Problem Solving Skills, Process Improvement, Quality Management, Receiving Inspection, Record Keeping, Security Clearance, Shipping/Receiving, Systems Administration/Management, Technical Support, Training/Teaching, Warehousing, Workflow Analysis