Deskside Technician II Organization

Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users

Diagnose, troubleshoot, and implement fixes for a variety of technology

Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles and Best Business Practices

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision

Communicate technical information to non-technical audiences

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations., +1 years corporate deskside support or equivalent experience

Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.

Excellent troubleshooting capability

Ability to maintain composure while handle challenging, dynamic, rapid-response user support

Experience with Microsoft Office / Office 365 suite

Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)

Experience with endpoint protection and encryption (Bitlocker) support

Familiarity with using remote desktop support tools

High School Diploma or equivalent

Maintain valid driver’s license

Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

Physical presence at a Stefanini or Client location during shift

Demonstrate high level of professionalism and strong personal interaction skills

Maintain neat and professional work area and appearance in compliance with site policies

Ability to pass standard panel drug screening and background check

Adhere to assigned shift schedule

Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

Windows architecture including permissions and file structure

Mac/Apple experience, a plus

Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)

What you’ll get

Work with brilliant minds, often within a global capacity;

Work with people who exhibit:

Commitment to the client

Leadership by Example

Respect for people

Courage to innovate, Apple Macs, Artificial Intelligence (AI), Asset Management, Audiovisual, Automation, Background Investigation, Best Practices, Business Practices, Campaigns, Cloud Computing, CompTIA A+, Computer Skills, Computer Software, Computer Workstations, Consulting, Cost Control, Cryptography, Customer Experience, Customer Support/Service, Data Migration, Desktop Administration, Desktop Virtualization, Driver’s License, Endpoint Security, Establish Priorities, Financial Audit, Hardware Administration, Healthcare Software, Help Desk, High Tech Industry, Identify Issues, Imaging Application, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Outsourcing, Information Technology Software, Intelligence Agencies, Internet of Things, Inventory Management, Knowledge Base, Lift/Move 50 Pounds, MCP - Microsoft Certified Professional, Mainframe Computer, Management of Information Systems/Technology (MIS), Market Trend Analysis, Marketing, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Office Suites, On Site Support, Outsourcing, Software Administration, System Center Configuration Manager (SCCM), Team Player, Technical Presentation, Technical Support, User Interface/Experience (UI/UX), VPN (Virtual Private Network)

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA

Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia., Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Company Size: 10,000 employees or more