Help Desk Technician

Gridiron IT is seeking a Help Desk Technician to support a federal program on a remote basis., We are seeking a Help Desk Technician. This role serves as a primary point of contact for IT support, delivering timely issue resolution while ensuring a high level of customer service and operational continuity.

The ideal candidate will independently diagnose and resolve complex technical issues, manage the full ticket lifecycle, support identity and access management processes, and collaborate with infrastructure and engineering teams to maintain a secure and reliable digital workplace.

Experience troubleshooting Windows environments, Microsoft 365 applications, and common hardware/software issues. Knowledge of Active Directory, account management, and identity/access management processes. Experience using ticketing and IT service management (ITSM) platforms. Strong troubleshooting, problem-solving, and customer service skills. Ability to work independently and manage multiple priorities simultaneously.

Unique Skills / Technical Requirements

• Air-gapped hybrid cloud and on?premises operational environments, including complex multi?enclave ecosystems

• AWS GovCloud/SC2S/C2S and GCP cloud platforms Nutanix host and cluster configuration, management with Prism Central, and NDFS configuration/management

• Cisco switching, routing, firewalling, and site-to-site functionality (such as IPSEC, DMVPN, and SD-WAN)

• Locally hosted GPU servers
• Multi-tenant Cross-Domain Solutions (CDS)
• Infrastructure?as?Code (Terraform, Ansible)
• Containerization and orchestration (Docker, Kubernetes, OpenShift)
• Cloud?native security implementation and security accreditation processes
• Advanced GitLab CI/CD pipelines and DevSecOps practices
• Enterprise database services (RDS, RDS Aurora, DynamoDB)
• Serverless architectures (Lambda)
• Cloud networking and VPC configuration
• Monitoring, logging, and data platforms (Elasticsearch, OpenSearch, Splunk)
• Microservices architecture and API Gateway implementation
• Development experience with Python, .NET/C#, and related languages

• Identity and access services (Microsoft Active Directory, LDAP / OpenLDAP, Entra ID, Keycloak)

• High?assurance cross?domain and encryption solutions (TACLANE, NCAP)
• Cloud cost?optimization techniques
• Operating Systems: Linux (e.g., Rocky, RedHat, Amazon, Ubuntu), Windows, and Mac OS

Preferred Skills: CompTIA A+, Network+, Security+, or similar industry certifications. Experience supporting cloud-based environments and SaaS applications. Familiarity with endpoint management and device administration tools. Experience in enterprise, government, or highly regulated environments. Knowledge of ITIL processes and service management best practices. Experience supporting multi-factor authentication and cybersecurity initiatives.

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients’ missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT’s experienced workforce and our commitment to ensuring we meet and exceed our clients’ expectations.