Service Desk Agent

Service Desk Agent (24x7) - DV Clearance Required - 6 Month Contract (rolling) - £400-£500 per day - Basingstoke, 5 days on site

FryerMiles is supporting a leading Defence Technology prime on the recruitment of an experienced Service Desk Agent for a critical UK Defence programme.

The successful candidate will provide technical support to end users across a range of systems, applications and technologies within a 24x7 service environment., * Diagnose and resolve technical incidents and user queries.

• Support Microsoft products, operating systems, networks, applications and PCs.
• Take ownership of incidents through to resolution or escalation.
• Work to agreed SLAs and service management processes.
• Document resolutions and maintain knowledge records.
• Support continuous improvement of service delivery.

• Previous IT Service Desk / Technical Support experience.
• Microsoft products and Windows operating systems.
• Basic networking and application troubleshooting.
• Incident management and technical problem solving.
• Experience working to SLAs within a structured IT service environment.
• Strong customer service and communication skills.
• Comfortable working within a 24x7 shift environment.