GenAI Support Engineer

o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks. Soft Skills: o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking. o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders. ¿Te sumas al reto? Aplica ahora y lleva tu carrera al siguiente nivel. ¿Qué ofrecemos? Contratación indefinida con salarios competitivos. Plan de carrera con la posibilidad de decidir qué se adapta mejor a ti: tecnología o gestión. Beneficios sociales. Formación continuada. Flexibilidad horaria; conciliación. Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS. #LI-MO1 Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.

o Bachelor’s degree in Computer Science, Information Technology, or a related field. Professional Experience: o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues. o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns. Analytical Skills: o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner. Communication and Customer Service: o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users. o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction. Work Environment Adaptability: o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements. Skills. Technical Proficiency: o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions. o Experience with application monitoring tools to proactively assess and maintain system performance. o Competence in SQL for database querying and management. Support Systems Knowledge: o Familiarity with ticketing systems to manage and prioritize support requests efficiently. o Strong foundation in technical support, providing assistance to end-users and other stakeholders. Agile and IT Frameworks: o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles. o Understanding of the ITIL framework to enhance support process efficiency and effectiveness.