IT Field Support Engineer

We’re looking for an Onsite IT Support Engineer to support a specialist customer across multiple locations. You’ll be based at either Carmarthen or Worcester for 3-5 days per week, with travel to other sites for project work and support cover. These may include Warwickshire, Exeter, Bristol, Dorset and Wiltshire. Hotel accommodation is provided where needed., * Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.

• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business As Usual) tasks such as:
• Antivirus monitoring
• Network monitoring
• Storage and capacity management
• Physical hardware health checks
• Auditing activities
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.