Desktop Support Tech

GTN Technical Staffing

West Hollywood, CA, United States

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.thejobnetwork.com

Tech stack

Microsoft Windows Active Directory Desktop Computing Issue Tracking Systems Network Connections Usage Tracking Laptops User Accounts

Job description

The Desktop Support Tech plays a crucial role within a large IT department, providing expert assistance and maintenance for desktop computers, laptops, and mobile devices. This position ensures seamless hardware and software operation, supports users with technical issues, and contributes to system upgrades and rollouts through the effective use of standard ticketing systems.

Responsibilities

Provide hardware support for desktops, laptops, and mobile devices
Install and configure software applications
Assist users with technical issues and troubleshoot problems promptly
Maintain systems and perform routine maintenance tasks
Ensure network connectivity for supported devices
Manage user accounts and permissions
Document support activities and procedures thoroughly
Train users on hardware and software usage

Requirements

3+ years of experience in IT support
Proficiency with Windows operating systems
Experience with Active Directory management
Strong troubleshooting skills

About the company

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

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