IT Technician

TEKsystems’ client in the Seneca Falls, NY area is seeking a detail-oriented and customer-focused IT Technician to join their team. This role is responsible for providing technical support to end users, troubleshooting Windows operating system issues, managing Active Directory tasks, and ensuring excellent customer service in every interaction.

Key Responsibilities

Provide Tier 1-2 support for Windows 10/11 operating systems, including break-fix troubleshooting and remote assistance.

Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution.

Support end users with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.

Perform Active Directory tasks such as adding/terminating users, managing group policies, and maintaining user accounts.

Collaborate with IT team members to escalate complex issues when necessary.

Deliver clear, professional communication in both written ticket documentation and verbal interactions with non-technical users.

Maintain a customer-first approach, ensuring users feel supported and understood., The purpose of the role is to provide a single point of contact for all users in our customers environment for the resolution and processing of IT incidents and requests. This position supports all information technology needs of our global end user community. Supported to the furthest extent possible is the computing hardware and software associated with these activities such as desktops, laptops, mobile phones and peripherals. This support is accomplished in a timely and accurate fashion with focus on the highest level of customer service.

You will be working on first level support, for internal & external end users on a global level and across different timezones, receiving emails & phone calls, recording those cases and resolving or escalating accordingly. Main tickets are related to hardware/software, account access, password recoveries in addition to incident triage.

Writing Empathy Research Operations Leadership ServiceNow Group Policy Communication Team Oriented Mobile Phones Prioritization Issue Tracking Detail Oriented Self-Motivation Microsoft Excel Authentications Problem Solving Desktop Support Customer Service English Language Microsoft Office Computer Science Microsoft Access Active Directory SAP Applications Software Systems Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Computer Hardware Account Management Peripheral Devices Business Valuation Microsoft PowerPoint Information Sciences Microsoft Windows 10 Relationship Building Organizational Skills Information Technology Full Stack Development Remote Troubleshooting Technical Documentation Business Transformation Language Interpretation Verbal Communication Skills Interpersonal Communications Troubleshooting (Problem Solving) Information Technology Infrastructure Library, 2-3 years of Help Desk experience supporting Windows 10/11 environments.

Proficiency in troubleshooting operating system issues to resolution (break-fix).

Experience with remote help desk tools and ticketing systems.

Strong knowledge of Microsoft Office Suite and related applications.

2-3 years of Active Directory experience, including user account management and group policy familiarity.

Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.

Strong written and verbal communication skills; ability to create detailed technical documentation.

Logical thinker with strong problem-solving abilities and empathy for end users.

Preferred Attributes

Ability to manage multiple priorities in a fast-paced environment.

Team-oriented mindset with a proactive approach to problem-solving.

Strong organizational skills and attention to detail., * Technical Vocational Degree or Bachelor’s Degree in Computer Science, Information Sciences or related field.

• 1-2 years experience in a relevant role, as Technical Support Agent or Desktop Engineer or IT Support.

• Well versed in computer hardware and software systems in an enterprise environment (for remote troubleshooting / remote hardware diagnosis).

• Familiarity with corporate Active Directory Environment.

• Proficient with technical troubleshooting methodologies and experience in initial troubleshooting of IT related issues.

• Experience in a high contact volume fast paced environment

• Exceptional verbal and written customer service skills

• Very good knowledge of English language, as this will be the working language and you will be supporting end users from all around the globe.

• Working knowledge of a range of diagnostic utilities used in the troubleshooting of technical issues.

• Willingness to adjust schedules in a mutually agreeable manner in order ensure proper coverage for helpdesk services (covering for teammates on holiday, etc.).

• Strong ability to apply proven troubleshooting methodologies to quickly diagnose and resolve issues.

• Highly effective interpersonal skills and relationship-building skills.

• Strong written and oral communication skills.

• Ability to present technical ideas in a manor appropriate to varying end user competency.

• Understanding of your own role in contributing to the organization’s goals and objectives.

• Strong analytical and problem-solving abilities, with very keen attention to detail.

• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong ability to work in a team-oriented, collaborative environment.

• Strong customer-service and strong commitment to acting in the customer’s best interest.

• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

• Ability to conduct ad-hoc research into hardware and software issues and products as required.

• Ability to adapt technical concepts and terminology to align to the end user’s level of technical expertise

• General understanding of ITIL concepts used in corporate computing environment will be highly appreciated

Skills

Technical support, Customer service, Troubleshooting, Windows, Help desk support, Hardware, Desktop, Support, Help desk, Windows 10, Active directory

Top Skills Details

Technical support,Customer service,Troubleshooting,Windows,Help desk support,Hardware,Desktop

Additional Skills & Qualifications

-Duo authentication experience

-O365 support experience

-SAP/Oracle support experience

-ServiceNow experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Team Oriented Mobile Phones Prioritization Issue Tracking Detail Oriented Self-Motivation Microsoft Excel Authentications Problem Solving Desktop Support Customer Service English Language Microsoft Office Computer Science Microsoft Access Active Directory SAP Applications Software Systems Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Computer Hardware Account Management Peripheral Devices Business Valuation Microsoft PowerPoint Information Sciences Microsoft Windows 10 Relationship Building Organizational Skills Information Technology Full Stack Development Remote Troubleshooting Technical Documentation Business Transformation Language Interpretation Verbal Communication Skills Interpersonal Communications Troubleshooting (Problem Solving)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Support Specialist TEKsystems

Seneca Falls, NY*On-Site

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