Desktop Support Technician

• Provide first-level and second-level technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and Microsoft 365 related issues.
• Support end users through phone, email, ticketing systems, remote support tools, and in-person interactions.
• Assist with PC deployments, workstation setups, hardware replacements, upgrades, and equipment refresh initiatives.
• Perform software installations, updates, and basic system configurations.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to senior support teams when appropriate.
• Maintain a high level of customer service while supporting users across the organization.
• Assist with onboarding and offboarding activities, including workstation preparation and user setup.
• Support basic printer, connectivity, and peripheral device troubleshooting.

Communication Microsoft 365 Prioritization Problem Solving Desktop Support Customer Service Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Computer Hardware Business Valuation Endpoint Management Willingness To Learn Software Installation Full Stack Development Business Transformation Troubleshooting (Problem Solving), We are seeking a customer-focused Desktop Support Technician to join our IT team. This position is ideal for an early-career IT professional with 1-2 years of experience providing desktop support, service desk assistance, PC deployment, and end-user technical support. The successful candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service in a fast-paced enterprise environment., * 1-2 years of experience in desktop support, help desk, service desk, or end-user support.

• Experience troubleshooting Windows operating systems, PC hardware, and common software applications.
• Familiarity with Microsoft 365 administration and support.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to work effectively with users of varying technical skill levels.
• Experience working with ticketing systems and documenting support activities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ Certification or equivalent technical certification.
• Experience with PC imaging, deployment, and hardware refresh projects.
• Exposure to Active Directory, Microsoft Entra ID, or endpoint management tools.
• Experience supporting enterprise desktop environments.

Technical Environment

• Windows 10/11
• Microsoft 365
• Desktop and Laptop Hardware
• Printers and Peripherals
• Ticketing Systems
• Remote Support Tools
• Microsoft Office Applications
• Basic Networking and Connectivity Troubleshooting, * 100% onsite position.
• Excellent opportunity for a junior-level IT professional looking to expand their technical skills and grow within a supportive IT organization.
• Strong communication skills, customer service mindset, and willingness to learn are critical for success in this role., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Microsoft 365 Prioritization Problem Solving Desktop Support Customer Service Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Microsoft Windows Computer Hardware Business Valuation Endpoint Management Willingness To Learn Software Installation Full Stack Development

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.