Desktop Support Analyst

• Provide Tier 1 and Tier 2 support for desktop hardware, software, operating systems, and peripheral devices.
• Troubleshoot and resolve technical issues both remotely and in person.
• Deliver outstanding customer service while managing support requests through resolution.
• Accurately document incidents, requests, and resolutions within the ticketing system.
• Evaluate issues and determine appropriate support levels and escalation paths.
• Escalate complex technical issues to higher-level support teams as needed.
• Track and follow up on support requests to ensure timely completion.
• Support Windows-based environments, end-user devices, and mobile technologies.
• Maintain knowledge of supported applications, hardware platforms, and operating systems., Airwatch Operations Management ServiceNow Apple IPad Data Migration Desktop Support Customer Service Help Desk Support Business Valuation Smartphone Operation Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation End-User Training And Support BigFix (Endpoint Management Software) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support Desktop Support Analyst - KOP 2nd Shift TEKsystems

Philadelphia, PA*On-Site

Operations CompTIA A+ Positivity Communication Team Oriented Professionalism Desktop Support Customer Service Technical Acumen Deskside Support Technical Issues Operating Systems Business Valuation Hardware Platforms Willingness To Learn Microsoft Windows 10 Full Stack Development Business Transformation Hardware Troubleshooting Productivity Improvement Tier 2 Technical Support +0

Positivity Communication Team Oriented Professionalism Desktop Support Customer Service Technical Acumen Deskside Support Technical Issues Operating Systems Business Valuation Hardware Platforms Willingness To Learn Microsoft Windows 10 Full Stack Development Business Transformation Hardware Troubleshooting Productivity Improvement Tier 2 Technical Support, We are seeking a customer-focused Desktop Support Analyst to join a fast-paced healthcare technology environment. This role is ideal for candidates with experience in Tier 1 or Tier 2 technical support who enjoy helping end users, solving technical issues, and providing exceptional customer service.

The ideal candidate is eager to learn, communicates effectively with users at all levels, and thrives in a collaborative team environment. Technical aptitude is important, but strong customer service and professionalism are equally critical to success in this role., Required:

• 1 to 4 years of experience in desktop support, IT support, or technical support.
• Experience troubleshooting hardware, software, and operating system issues.
• Strong customer service and communication skills.
• Ability to analyze problems and resolve issues independently.
• Comfortable working in a fast-paced, highly visible, customer-facing environment.
• Ability to work effectively with minimal supervision.

Preferred:

• CompTIA A+ Certification.
• Experience with Active Directory.
• Experience supporting Windows 10 environments.
• Experience with deskside support and endpoint troubleshooting.

Technical Skills

• Desktop Support
• Windows 10
• Troubleshooting
• Active Directory
• Customer Service
• Hardware & Software Support
• End-User Support
• Ticket Management, * Strong interpersonal and communication skills.
• A positive attitude and willingness to learn.
• Excellent attendance and reliability.
• Ability to work efficiently in a team-oriented environment.
• Attention to detail and commitment to providing a high level of support to end users., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Candidates may have experience in roles such as:

• Desktop Support Analyst
• Desktop Support Technician
• IT Support Technician
• Support Specialist
• Deskside Support Technician
• Technical Support Analyst
• Desktop Support Specialist, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Level One Desktop Support TEKsystems

Burlington, NJ*On-Site

Mac OS Operations ServiceNow Microsoft 365 Desktop Support Customer Service Help Desk Support Business Valuation Full Stack Development Azure Active Directory Business Transformation End-User Training And Support +0

Google IT Support Level One Desktop Support TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.