Customer Success and Solution Adoption Specialist

About us: At Spin, recruitment is about more than filling roles; it’s about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

Are you the person who makes complex technology feel simple? If so, we’re looking for you. This is your chance to be the face of a casino management platform for its U.S. customers - running demos for prospective operators, leading go-lives on the floor, and making sure every client gets real value from the system. You’ll work at the center of a global team, connecting operators in New York and Las Vegas with product and engineering colleagues across Asia.

What You’ll Do

• Run product demonstrations and walk prospective customers through how the casino management system solves their day-to-day operational problems.
• Gather customer business requirements and translate them into clear solutions alongside regional product and implementation teams.
• Lead user training, workshops, and go-live support so every deployment lands successfully.
• Build the training materials, user guides, and documentation customers actually rely on.
• Monitor adoption after go-live - collect feedback, resolve functional inquiries, and partner with technical teams to close out issues.
• Own the customer relationship: track satisfaction, spot friction early, and turn what you learn into product improvements.
• Act as the bridge between U.S. customers and Asia-based product and support teams, keeping knowledge flowing in both directions

• Bachelor’s degree in Business, Hospitality, Information Systems, Gaming Management, or a related field - or equivalent hands-on experience.
• 3-5 years in customer success, implementation, training, casino operations, hospitality systems, gaming technology, or enterprise software.
• Excellent communication, presentation, and training skills, with a real talent for customer relationship management.
• The ability to learn complex software quickly and explain technical concepts to non-technical users without jargon.
• Strong documentation and organizational skills.
• Comfort working independently while collaborating with cross-functional, multi-region teams.
• Experience or familiarity with casino operations or gaming technology is a strong plus.