PC Tech I

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software., Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices.

Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level.

Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel.

Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software.

Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt.

Uses security, anti-virus and diagnostic tools in course of job performance.

Imparts knowledge to others and promote an attitude of teamwork.

Provides technical support, equipment orientation, limited training, and assistance to end users.

Determines user’s requirements for hardware and software and provides configuration, pricing and sourcing information to users.

Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus.

Demonstrates technical skill in using equipment appropriate for role.

Understands equipment operation.

Maintains equipment in working order. Troubleshoots equipment problems.

Uses technology to increase productivity. Adapts to new technology

Documents and submits required information and data in a timely fashion.

Clearly and accurately documents designated processes, policies, products, service offerings, etc.

Ensures that documentation is tailored to expected readers / users.

Uses correct terminology.

Associate’s Degree in Computer Science or related field Required or

Vocational/Technical Degree in Computer Science or related field. and 4 years additional relevant experience is acceptable. Required

Work Experience

5 or more years experience In Computer Science or related field Required, Anti-Virus Software, Communication Skills, Computer Hardware, Computer Science, Computer Skills, Computer Software, Customer Support/Service, Equipment Maintenance/Repair, Establish Priorities, Help Desk, Hospital, Identify Issues, Information Technology & Information Systems, Network Software, PC (Personal Computer) Systems, Pricing, Problem Solving Skills, Productivity Management, Software Configuration Management, Team Player, Technical Support, Time Management, Trouble Tickets