Desktop/End User Support Engineer

The Princeton Group

New York, NY, United States

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.juju.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Microsoft Outlook Mobile Application Development Log Analysis System Center Configuration Manager Virtual Desktops Windows PowerShell Microsoft SharePoint VPN Clients CompTIA Strata - PC Hardware Technology Engineer

+7 more

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Job description

Deliver high-touch, in-person and remote support across the firm’s technology stack, including Microsoft 365 (Outlook, OneDrive, SharePoint), Exchange, GlobalProtect, Lenovo X1 laptops, Azure Virtual Desktop, and related platforms
Build trusted relationships with executives including CEOs, CFOs, Managing Directors, and Traders
Partner closely with systems, network, and application teams to ensure resilient, scalable, and secure solutions
Participate in and execute both tactical initiatives and longer-term global technology projects
Proactively identify issues through log analysis and system behavior, resolving problems before business impact
Gather business requirements and drive adoption of new tools through concise documentation, training, and direct engagement

Requirements

3-5 years of experience in End User / Desktop / IT Support within hedge funds, investment banks, or similar financial institutions
Strong expertise in:
Microsoft 365, Intune, Outlook, OneDrive, SharePoint
Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, PowerShell
SCCM administration, automation scripting
VPN clients, desktop and laptop hardware, mobile device support (iOS & Android)
Experience supporting market data applications and VoIP systems
Comfortable operating under pressure, prioritizing issues, and making decisions with limited information
Excellent communication skills with the ability to engage confidently at all organizational levels
Strong documentation and live training capabilities
A data-driven, detail-oriented mindset with a focus on reliability and execution, You take ownership, operate calmly in high-stakes environments, and bring both technical expertise and sound judgment to every interaction. You value precision, discretion, and teamwork-and you take pride in enabling others to perform at their best.