Digital Business Analyst

The Digital Business Analyst drives the development and continuous optimization of digital channels for business customers and users. Combining business analysis, product discovery, and data-driven decision-making, the role identifies customer and business needs, validates opportunities, defines valuable solutions, and ensures successful delivery aligned with strategic objectives, customer value, and user experience. Experience within financial services and familiarity with lending products, banking services, or enterprise financial solutions is considered a strong asset., + Gather and analyse business requirements to ensure a deep understanding of customer needs, business objectives, and pain points.

• Engage stakeholders throughout the project lifecycle and ensure alignment on objectives, priorities, timelines, and progress.
• Identify, evaluate, and recommend the most effective and feasible solutions while balancing customer value, business impact, costs, risks, and implementation constraints.
• Support testing activities by clarifying business requirements and validating delivered solutions.
• Prepare presentations and supporting materials for stakeholder communication and change management initiatives.
• Collaborate closely with business, product, process, and technology teams to align digital initiatives with strategic objectives.
• Lead discovery activities including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, and business case preparation.
• Translate business requirements into detailed specifications for IT and delivery teams in an agile environment.
• Facilitate workshops and support decision-making processes through clear analysis and recommendations.

• Master’s degree is mandatory., + Excellent command of English is mandatory.
• Candidates must also demonstrate excellent proficiency in either Dutch or French.
• Proficiency in both Dutch and French is considered an asset., + Proven experience in requirements gathering and business analysis.
• Experience with business requirements documentation, OKR definition, Customer Journey Mapping, and User Story slicing.
• Strong knowledge of BPMN.
• Experience with data analysis using Excel, Business Objects, or equivalent tools.
• Strong stakeholder management, stakeholder mapping, communication, and presentation skills.
• Experience working in Agile environments and digital transformation projects.
• Experience building business cases from preparation through validation.
• Experience using collaborative tools such as SharePoint and digital whiteboards.
• Good understanding of delivery methodologies such as Agile, Scrum, Prince2, and PMP., + Strong analytical and conceptual thinking.
• Problem-solving and critical-thinking mindset.
• Ability to perform cost-benefit analysis, root cause analysis, and SWOT analysis.
• Strong workshop facilitation and meeting management skills.
• Excellent verbal and written communication skills.
• Negotiation and influencing capabilities.
• Self-starter mindset with the ability to work independently and collaboratively.
• Quality-oriented with strong attention to detail.
• Results-driven and customer-focused.
• Adaptive, iterative, and comfortable working in changing environments.
• Ability to understand strategic objectives behind business requirements and provide valuable recommendations., + Certifications related to Business Analysis, Design Thinking, Innovation, or Workshop Facilitation.
• Experience with concept design, UX testing, and innovation practices.
• Ability to leverage data insights to optimize digital solutions and customer journeys.
• Experience within the financial services sector.
• Familiarity with lending products, daily banking services, cards, or other enterprise financial products is considered a plus.