3rd Line Engineer

CRG TEC

Manchester, UK

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£40,000.0 - £49,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Microsoft Azure Cloud Computing DevOps Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Windows Servers Routing Windows PowerShell

+8 more

Virtual Local Area Networks Wireless Networks Sonicwall Firewalls (Computer Science) Microsoft InTune Deployment Automation Casper Suite Cisco

Job description

Act as an escalation point for 1st and 2nd line teams
Work on projects rather than spending all day on the service desk
Take ownership of customer infrastructure and help improve environments
Deliver Microsoft 365 and Azure projects
Work with Entra ID, Intune, Autopilot and cloud infrastructure
Troubleshoot Active Directory and Windows Server issues
Resolve technical issues escalated through the support team
Support customer networking environments including firewalls, switches and wireless infrastructure
Work on VLANs, routing and VPNs
Deploy and improve infrastructure
Support Modern Workplace rollouts
Make changes across Azure and Microsoft 365
Help improve resilience and security across customer setups
Communicate with customers and document changes clearly

Technologies:

Active Directory
Azure
Cloud
Cisco
Support
macOS
Microsoft 365
PowerShell
Security
Windows
Office 365
DevOps
Firewall
Network
VPN, We are a growing Manchester MSP offering a 3rd Line Engineer opportunity with a salary of £40,000 to £49,000, paid parking, training and certification support, pension and more. The role is office based with one day working from home and gives you the chance to focus more on projects, infrastructure and complex technical work while still supporting escalations. You will join a technical team working across Microsoft, cloud and networking environments, with exposure to SonicWall, Cisco, Meraki and UniFi.

Requirements

Experience working within an MSP, ideally for several years
Strong 3rd line infrastructure support experience, or a strong 2nd Line Engineer handling escalations and project work
Good grounding across Microsoft infrastructure technologies
Comfortable managing Microsoft 365 environments
Experience with Azure, Entra ID and Modern Workplace technologies
Solid knowledge of Windows Server and Active Directory
Comfortable troubleshooting networking issues such as firewalls, VLANs, VPNs and routing
Ability to use PowerShell to improve efficiency
Exposure to macOS management, regulated environments, Jamf or Addigy is useful but not essential
Comfortable speaking with customers, explaining work clearly and documenting changes properly