IT Support Engineer

• Troubleshoot and resolve hardware, software, and operating system issues across macOS and Windows devices.
• Support audio/visual conferencing setups, corporate network connectivity, and cloud-based tooling.
• Manage and resolve support tickets within defined SLAs while maintaining high customer satisfaction.
• Document technical workflows, operational procedures, and knowledge base articles to empower users and teammates.

• Demonstrated background in first and second-line IT support within a fast-paced environment.
• Strong analytical and problem-solving skills with a dedicated customer-first approach.
• Hands-on experience supporting Google Workspace, Office 365, and endpoint management solutions.
• Proven ability to configure, maintain, and troubleshoot across both macOS and Windows environments.
• Familiarity with ITIL frameworks or scripting languages (such as PowerShell or Bash) is beneficial but not essential.

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That’s why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

You’re curious. You have a real desire to learn and create.

You’re relentless. You keep going even when it’s easier not to.

You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.