IT Support Engineer

• Being a go-to problem solver for our customers via helpdesk, phone, email, and on-site visits
• Providing 1st / 2nd line support and getting stuck into real-world IT issues
• Setting up and configuring hardware, software, and user environments
• Supporting and maintaining servers, networks, and security systems
• Working with the team on IT projects like upgrades, migrations, and new deployments
• Visiting client sites when hands-on support is needed
• Helping users get the most out of tools like Microsoft 365 and Google Workspace
• Keeping documentation tidy and accurate

Technologies:

• Hardware
• Support
• macOS
• Microsoft 365
• Security
• Windows
• Office 365

• Experience in an IT support role (youve done the job, not just studied it)
• Solid understanding of Windows and macOS environments
• Familiarity with Microsoft 365 and Google Workspace administration
• Strong troubleshooting skills and logical thinking
• Confident, friendly communication - you can explain tech without sounding like a robot
• A proactive mindset: you spot problems, not just tickets
• Someone who enjoys working as part of a team and isnt afraid to ask questions

Were PC-IT Support Ltd., and were growing. That means were on the lookout for an IT Support Technician who already knows their way around IT support but is just as excited about learning whats next. We offer a competitive salary based on experience, a health benefits package, ongoing training and professional development, and the chance to work on real projects, not just repetitive helpdesk work. Our team values learning, automation, and continuous improvement, and were located in a convenient area with free on-site parking.