Customer Success Executive - Data & Analytics

product and sales teams on existing retention campaigns to raise awareness of Chambers and help to develop the product offering.Lead on the development of new campaigns that increase engagement and likelihood of product retention/upsell.Identify upsell and cross-sell opportunities and make the appropriate referrals.Resolve customer queries and liaise with internal teams where needed.Identify risky accounts early and take the necessary steps to mitigate any cancellations.Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.Why you should applyProven experience in a previous Customer Success or client-facing roleImpressive communication and interpersonal skills, both in person and remoteKnowledge of customer success best practice and proceduresKnowledge of Salesforce or other CRM systems would be highly beneficialSome knowledge of the legal sector would be desirableSkills, Experience & Personal AttributesAnatural peopleperson who enjoys helping othersHighlyorganisedHigh levelof accuracy and an eye for detailWilling to perform in a hybrid roleEqual Opportunity StatementApplicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions. #J-18808-Ljbffr