IT Technician

We are looking for an experienced Senior IT Technician / IT Manager to join their team. This is a varied, hands-on role for an IT professional who is confident dealing with complex technical issues, supporting a 1st-3rd line helpdesk team and working directly with clients both remotely and on-site. As a Senior IT Technician, you will be required to: · Support and mentor members of the 1st-3rd line IT helpdesk team. · Take ownership of escalated technical issues through to resolution. · Diagnose and resolve complex hardware, software, networking and infrastructure issues. · Provide remote and on-site technical support to clients. · Install, configure and maintain Microsoft 365, Azure/Entra ID and Windows Server environments. · Support and troubleshoot Active Directory, DNS and DHCP. · Configure and troubleshoot networks, including routers, switches, firewalls and VLANs. · Assist with infrastructure upgrades, migrations, installations and other client projects. · Attend client sites to carry out installations, fault finding, maintenance and project work. · Follow project plans while being confident enough to use initiative and resolve issues on-site. · Maintain accurate technical documentation and update client systems following completed work. · Communicate technical information clearly to both technical and non-technical clients. · Help identify recurring issues and implement solutions to improve reliability and efficiency. · Work closely with the wider team to ensure excellent customer service and timely resolution of support tickets. · Assist with the installation of physical IT infrastructure, including equipment mounting, cable runs and associated hardware

· 2+ years’ experience in a 3rd line IT support or senior role · Strong knowledge of: Microsoft 365 and Azure AD, Windows Server (install, AD, DNS, DHCP) Networking (routers, switches, firewalls, VLANs) · Comfortable working on ladders, using drills, and managing cable runs · Good communication skills and client-facing manner · Able to follow project plans and take initiative on-site · Full UK driving licence and transport Desirable · Experience in MSP environments · Exposure to CCTV, access control, or VoIP systems · Familiarity with Hyper-V or VMware · PowerShell scripting experience · Certifications: Microsoft (M365/Azure), CompTIA, Cisco