Senior Application Engineer

• The Senior Application Engineer is responsible for driving forward our ServiceNow implementation programme.
• The role covers configuration, workflow management, and custom development on the platform, as well as working with business stakeholders to understand requirements and transition them into scalable, secure, and maintainable solutions.
• Help to develop and maintain our ServiceNow environment, becoming the in-house Subject Matter Expert.
• Identify new integrations and automation opportunities to increase collaboration between enterprise applications using Flow Designer, Integration Hub, and API standards.
• Assist with documentation of the current environment, ensuring that articles are kept up to date and relevant.
• Provide mentoring for colleagues through in-role training to help develop skills across the team.
• Ensure that our services are available and functional according to SLAs by being part of an on-duty team.

• Bachelor’s degree in Computer Science or equivalent experience., * Strong platform knowledge: Deep understanding of ServiceNow architecture, core modules (ITSM, ITOM, CSM, etc), configuration, and custom app development.
• Process and best practice knowledge: Understanding of ITIL, Agile, and DevOps principles, including CI/CD and automated testing for ServiceNow.
• Analytical and problem-solving ability: Skilled at diagnosing issues, identifying root causes, and translating business needs into effective solutions.
• Communication and leadership: Able to collaborate across teams, mentor junior developers, and maintain clear documentation and development standards.
• Relevant certifications: ServiceNow CSA and CAD required; module-specific certifications (ITSM, ITOM, CSM, etc) highly desirable.
• Good written and spoken business English.
• Team player with a positive mindset and a can-do attitude.

Erfahrung

• Advanced scripting and development skills: Proficiency in JavaScript (Glide scripting), HTML, CSS, AngularJS, and experience with REST and SOAP APIs.
• Integration and automation experience: Skilled in connecting ServiceNow with other enterprise systems using Flow Designer and IntegrationHub.
• Minimum 3-5 years of hands-on ServiceNow development experience., * Be part of a highly motivated, innovative, and dynamic global team.
• Hybrid work environment with flexibility.
• Continuous learning and certification support for ServiceNow and related technologies.