IT Desktop Support

Axiom Technologies IT Desktop SupportAxiom Technologies

Oberwart, Austria

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

German

Job source

devjobs.at

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Software Applications JIRA Desktop Computing Linux Issue Tracking Systems Virtual Private Networks (VPN) Linux System Administration Microsoft Office System Center Configuration Manager

+10 more

Networking Basics Remote Desktop Services Remote Infrastructure Management Microsoft InTune Information Technology Casper Suite Laptops Zendesk Servicenow User Accounts

Job description

Windows
JIRA
Microsoft Intune
ServiceNow
SCCM
Active Directory
Jamf
Zendesk
Linux
Office 365
Mac OS

Deine Rolle im Team

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in-person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies., * Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)., * Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
German language proficiency required.
Strong troubleshooting and problem-solving abilities.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator., * Hands-on experience in a desktop support, helpdesk, or IT technician role.
Experience with macOS or Linux environments.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).