Hardware Support Technician

Our client is looking for a Hardware Support Technician to join their team in NYC. Candidates will be responsible for Deployments, Moves, Adds, and Changes (DMAC) activities. Ideal candidates will have experience performing moves, disconnects and reconnects, installing docking stations and monitors, managing cabling/wire organization, and imaging laptops. This is a hands-on hardware support role supporting large-scale move projects as well as day-to-day hardware support. Candidates may be required to work evenings and weekends in addition to their standard 40-hour work week when needed., Candidates will also be responsible for maintaining documentation, updating asset records, tracking open requests, providing status updates, and logging timesheets in Excel and Fieldglass.

Coordinating Communication Microsoft 365 Detail Oriented Microsoft Excel Customer Service Microsoft Office Personal Computers, Ability To Meet Deadlines Verbal Communication Skills Troubleshooting (Problem Solving), There are also administrative responsibilities associated with this position, including documenting completed work and communicating project updates to end users via email. Candidates must possess strong customer service, written and verbal communication skills, and be a team player who is detail-oriented, organized, and able to learn quickly., * 2+ years of Technology Move, Add, and Change (MAC) coordination and/or fulfillment experience, preferably within a financial services or enterprise environment.

• Client-facing experience with strong customer service skills and the ability to respond to email and telephone inquiries.
• Experience coordinating systems access, vendor engagement for telephony and data services, and managing installations through multiple request management tools.
• Experience with PC and hardware deployments, including imaging, installations, disconnects/reconnects, and equipment moves. A+ certification is a plus.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and adapting to changing business needs.
• Technologies may include Windows 11, Microsoft Office Suite, and Microsoft 365 (O365).

Work Environment: Fast-paced, deadline-driven environment with a business casual dress code. This is an excellent opportunity to gain experience supporting a large enterprise environment., deployment, Support, Desktop, Troubleshooting, Customer service, Windows, Hardware, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Order Entry Specialist TEKsystems

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We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.