End User Support Technician

Tablets Operations Leadership Communication Prioritization Problem Solving Desktop Support Customer Service Asset Management Technical Support Business Valuation Technical Training Service Management IT Asset Management Full Stack Development Business Transformation Tier 2 Technical Support End-User Training And Support Troubleshooting (Problem Solving), We’re seeking an experienced IT support professional to join a growing team providing hands-on technical support to end users. In this role, you’ll be responsible for troubleshooting and resolving hardware, software, and device-related issues while delivering exceptional customer service and ensuring users have the technology they need to be successful.

What You’ll Do

• Provide break/fix support for end-user technology issues.
• Troubleshoot, track, resolve, and communicate progress on technical incidents and service requests.
• Support installations, moves, adds, and changes (IMAC) for end-user devices and equipment.
• Deliver Tier 2 technical support for desktops, laptops, tablets, printers, and other end-user devices.
• Maintain and support IT asset management processes.
• Partner with business users and internal IT teams to resolve technical challenges efficiently.
• Escalate issues appropriately and ensure timely resolution.
• Document troubleshooting steps, resolutions, and best practices.

Technical Skills We’re Looking For

• Windows 10/11 support
• Microsoft Office 365
• Active Directory
• SCCM / Endpoint Management
• Desktop and laptop support
• Hardware troubleshooting and repair
• End-user support and customer service
• Ticketing systems and service management tools

• 3+ years of endpoint computing, desktop support, or end-user support experience.
• Associate degree, technical training, or equivalent hands-on experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Experience supporting hardware, software, and peripheral devices.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Experience with asset management and device lifecycle support is a plus.
• Insurance industry experience is helpful but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Detail Oriented Time Management Accounts Payable Computer Literacy Internal Controls Bill Of Materials Policy Compliance Mechanical Aptitude Process Flow Diagrams Valid Driver’s License Creative Problem Solving, Teamwork Operations Leadership Communication Collaboration Microsoft 365 Prioritization Problem Solving Desktop Support Change Requests Customer Service Microsoft Office Active Directory Endpoint Devices Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Insurance Industry Incident Management Endpoint Management IT Asset Management Software Deployment Lifecycle Management Device Configuration Full Stack Development Business Transformation Hardware Troubleshooting Tier 2 Technical Support Service Request Management Troubleshooting (Problem Solving) +0, Leadership Communication Prioritization Problem Solving Desktop Support Customer Service Technical Support Business Valuation Service Innovation Process Improvement IT Asset Management Willingness To Learn Microsoft Windows 10

• Opportunity to work directly with end users and make a meaningful impact
• Exposure to a broad range of technologies and support scenarios
• Great opportunity for IT professionals looking to grow their technical and customer-facing skills

Job Type & Location

This is a Contract to Hire position based out of Merrill, WI. Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.