Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This role supports daily IT operations and technology deployment initiatives while delivering exceptional customer service to end users.

The ideal candidate is proactive, customer-focused, and eager to learn. This position requires providing high-touch technical support to healthcare professionals, administrative staff, and business users while troubleshooting hardware, software, and network-related issues both onsite and remotely., * Provide desktop support for end users

• Troubleshoot and resolve Windows operating system issues, application problems, and hardware failures.
• Manage user accounts, permissions, and access requests through Active Directory.
• Support desktops, laptops, thin clients, workstations, and multifunction printers.
• Respond to support requests in person, via phone, email, and remote support tools.
• Diagnose and resolve basic network connectivity issues, including IP conflicts and network drive mapping.
• Configure, deploy, and maintain new hardware and technology equipment.
• Assist with computer builds, deployments, upgrades, refreshes, and cleanup projects.
• Troubleshoot printer issues and peripheral device connectivity.
• Work with patch panels and assist in resolving network-related incidents.
• Document incidents, resolutions, and support activities accurately within the ticketing system.
• Perform routine rounding and provide proactive support to end users.
• Travel between local sites as needed to support business requirements., Firewall Operations Leadership Consulting CompTIA A+ Multitasking Virtualization Detail Oriented Problem Solving Windows Desktop Customer Service Managed Services Network Switches Technical Support Help Desk Support Business Valuation Wide Area Networks Network Engineering Microsoft Windows 10 Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Overnight Desktop Support TEKsystems

Mineola, NY*On-Site

Writing Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving) +0

Google IT Support It Support Technician TEKsystems

Norwalk, CT*On-Site

Writing Firewall Operations Leadership Consulting CompTIA A+ Multitasking Virtualization Detail Oriented Problem Solving Windows Desktop Customer Service Managed Services Network Switches Technical Support Help Desk Support Business Valuation Wide Area Networks Network Engineering Microsoft Windows 10 Full Stack Development Network Infrastructure Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Desktop Support Customer Service Microsoft Office Technical Support Help Desk Support Computer Hardware Solution-Oriented Business Valuation Analytical Thinking Willingness To Learn Full Stack Development, * 1+ years of desktop support, IT support, or help desk experience.

• Strong experience supporting Windows environments.
• Experience managing user accounts and permissions in Active Directory.
• Knowledge of PC hardware, desktop support, and Microsoft Office applications.
• Experience troubleshooting:
• Network connectivity issues
• IP addressing conflicts
• Network drive mapping
• Printer connectivity
• Peripheral devices
• Ability to provide both onsite and remote technical support.
• Excellent customer service and communication skills.
• Strong documentation and ticket management skills., * Experience working in a healthcare or clinical environment.
• Experience supporting thin clients and multifunction printers.
• Knowledge of basic networking concepts and patch panel troubleshooting.
• Previous experience supporting executives, clinicians, or other high-touch user groups., * Windows Support
• Active Directory
• PC/Desktop Support
• Microsoft Office
• Customer Service
• Network Troubleshooting
• Hardware Deployment
• User Account Management, * Positive, solution-oriented attitude.
• Strong troubleshooting and analytical thinking skills.
• Ability to remain professional in a fast-paced environment.
• Passion for delivering exceptional customer service.
• Flexibility to support multiple locations when needed.
• Ability to work independently while managing competing priorities., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.