CAD Drafter - Customer Support Organization

We are recruiting for an outgoing CAD Drafter who enjoys working with customers and being involved in day-to-day operations. This is not a CAD-only position. Customer service, quoting, inside sales support, and frequent phone communication are major parts of the role.

What You’ll Do

• Create and revise 2D CAD drawings for fabricated parts and assemblies
• Convert customer sketches and field measurements into production-ready drawings
• Speak with customers to clarify specifications, answer questions, and provide order updates
• Prepare quotes, enter orders, and follow up with customers
• Coordinate with vendors, shop personnel, and warehouse team members
• Maintain organized drawing files, quotes, and project documentation
• Assist with operational and warehouse needs when necessary

• Hands-on CAD drafting experience is required
• Working knowledge of AutoCAD, DraftSight, SolidWorks, or comparable CAD software
• Candidates with approximately one year of drafting experience will be considered if they are confident, outgoing, and comfortable working with customers
• Strong customer service and telephone communication skills
• Interest in inside sales, quoting, manufacturing, and industrial operations
• Ability to interpret measurements, sketches, and technical information
• Strong attention to detail, organization, and follow-through
• Technical certificate, associate degree, or equivalent practical experience preferred

This is an excellent opportunity to build broad experience across CAD drafting, customer service, inside sales, manufacturing, and operations while working closely with company leadership.

Skills: AutoCAD, CAD (Computer-Aided Design) Software, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Customer Conversion, Customer Support/Service, Detail Oriented, Documentation, File Maintenance, Follow Through, Inside Sales, Leadership, Manufacturing Operations, Order Processing, Organizational Skills, Sales Support, SolidWorks, Telephone Skills, Warehousing