Systems Engineer

We are looking for a Systems Engineer to support and strengthen a complex IT environment in Parma, Ohio. This long-term contract position will focus on endpoint management, advanced technical support, systems administration, and process improvement across a distributed organization. The role offers the opportunity to enhance stability, streamline day-to-day operations, and build practical tools that improve efficiency for internal teams.

Responsibilities:

Deliver advanced technical support for escalated Tier 2 and Tier 3 issues, resolving system, endpoint, and account-related problems across the organization.

Administer and optimize endpoint management practices for a large multi-location environment, helping maintain consistent configurations and reduce device drift.

Create, update, and refine automation scripts using tools such as PowerShell, Python, or JavaScript to improve operational workflows and reduce manual effort.

Manage imaging, operating system setup, and endpoint configuration standards to support reliable device deployment and ongoing maintenance.

Partner with IT team members across infrastructure, support, and web-facing environments to address system needs and improve service delivery.

Maintain and enhance directory and messaging platforms, including Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange.

Use ticketing and endpoint platforms such as Freshservice, NinjaOne, Intune, and related tools to monitor issues, execute tasks, and support large-scale device administration.

Produce clear technical documentation and contribute to training resources that help standardize support practices and strengthen internal knowledge sharing.

Identify opportunities for workflow automation and process improvement, including enhancements to reporting, scripting integrations, and operational playbooks

Hands-on experience supporting enterprise systems engineering functions within a Microsoft-based environment. Strong knowledge of Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange. Proven background in endpoint administration for large user populations and geographically distributed device environments. Experience handling escalated support issues at the Tier 2 and Tier 3 level with a methodical troubleshooting approach. Ability to develop or modify scripts using PowerShell, Python, JavaScript, or similar languages to support automation and internal tooling. Familiarity with endpoint and service management platforms such as NinjaOne, Intune, and Freshservice. Understanding of hybrid-hosted environments and the operational considerations involved in supporting them. Strong communication skills with the ability to document procedures clearly and collaborate effectively with technical teams., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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