Help Desk Specialist

• Provide timely and effective technical support to end-users via help desk systems, email, or phone, addressing hardware, software, network, and operating system issues.
• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Resolve software issues related to operating systems such as Windows, macOS, Linux, and associated applications like Microsoft Office.
• Assist with network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN access, firewalls, and TCP troubleshooting.
• Manage user accounts and permissions through Active Directory management and support IT infrastructure components such as Windows Server environments.
• Document all support interactions accurately in customer support ticket management systems and follow up to ensure issues are resolved efficiently.
• Collaborate with team members to analyze recurring problems and implement solutions that improve overall system stability and user experience.

• Proven experience in providing technical support within an IT help desk or desktop support environment.
• Strong knowledge of computer networking concepts including LAN setup, TCP/IP protocols, DNS management, VPN configuration, and firewall troubleshooting.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Familiarity with help desk systems for ticket tracking and customer service management.
• Ability to troubleshoot hardware components such as computer hardware parts and peripherals effectively.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Analysis skills to diagnose complex problems quickly and develop effective solutions for diverse IT challenges.

This role offers a vibrant environment where your technical expertise will directly contribute to operational excellence! We value proactive problem-solving skills combined with outstanding customer service-if you’re passionate about helping others navigate technology challenges while continuously learning new skills, we want to hear from you!

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Parental leave
• Retirement plan
• Tuition reimbursement