Technical Support Consultant - Barcelona

OverviewIn this role you enable HR professionals and end users to get value from the SD Worx App and Portal by solving technical questions and login issues.You work in a small international team focused on delivering excellent service and knowledge sharing.Your work combines problem-solving, customer interaction, and analysis to improve the user experience.You will help shape how support operates and contribute to a customer-centric, collaborative environment.Compensaciones / Beneficioshybrid and flexible workinginternational environmentlearning and development opportunitiescollaborative team culturevaried role with technical and customer interactionopportunity to impact thousands of usersResponsabilidadesManage support requests received through digital channels and phone supportAssist HR professionals and end users with login, access, and platform-related issuesInvestigate and resolve technical problems while ensuring a positive customer experienceAnalyse support tickets and identify opportunities to improve service quality and processesCollaborate with colleagues and internal stakeholders to continuously enhance the user experienceRequisitos principalesFluent Dutch and French, both spoken and writtenGood English communication skillsExperience in a customer support, technical support, or service-oriented roleStrong analytical and problem-solving skillsExcellent written communication skillsCustomer-focused mindset with the ability to build positive relationshipsAbility to work independently and as part of a teamCustomer-focused mindsetTeam playerExcellent written and verbal communicationExperience supporting digital platforms, web portals, or mobile applicationsExperience with ticketing or case management systemsKnowledge of HR software or HR technology solutions

Collaborate with colleagues and internal stakeholders to continuously enhance the user experience Requisitos principalesFluent Dutch and French, both spoken and written Good English communication skills Experience in a customer support, technical support, or service-oriented role Strong analytical and problem-solving skills Excellent written communication skills Customer-focused mindset with the ability to build positive relationships Ability to work independently and as part of a team Customer-focused mindset Team player Excellent written and verbal communication Experience supporting digital platforms, web portals, or mobile applications Experience with ticketing or case management systems Knowledge of HR software or HR technology solutions